Welcome to www.pureera.co.in ("Website"), owned and operated by PureEra Natural Products LLP ("PureEra", "Company", "we", "our", or "us").
At PureEra, we value your trust and respect your privacy. We are committed to protecting your personal information and handling it responsibly, transparently, and in accordance with applicable laws. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit our Website, create an account, place an order, subscribe to our communications, or interact with us.
By accessing or using our Website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
1 Scope of this Privacy Policy
This Privacy Policy applies to personal information collected through:
- Official Website: www.pureera.co.in
- Official PureEra customer support channels
- Official email & WhatsApp communications
- Marketing campaigns operated by PureEra
- Other official online services operated by PureEra
2 Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
2.1 Personal Information
Information you voluntarily provide including: Full Name, Mobile Number, Email Address, Billing Address, and Shipping Address.
2.2 Order Information
When you purchase products, we collect: Order Number, Products Purchased, Quantity, Order Value, Payment & Delivery Status, and Purchase History.
2.3 Technical Information
IP Address, Browser Type, Device Type, Operating System, Date & Time of Visit, Pages Visited, and Referral Source collected automatically for analytics.
3 Payment Information
Online payments made through our Website are processed by trusted third-party payment service providers.
PureEra does NOT collect, store, or have access to your Credit/Debit Card numbers, CVV, Card PINs, or Net Banking passwords.
4 How We Use Your Information
We use collected information for legitimate business purposes including:
- Order Fulfilment: Processing purchases, confirming orders, and shipping packages.
- Customer Support: Responding to enquiries, resolving complaints, and providing after-sales assistance.
- User Experience: Improving Website functionality, performance, and usability.
- Security & Fraud Prevention: Detecting fraudulent transactions and protecting user accounts.
- Legal Compliance: Complying with applicable statutory laws and regulations in India.
5 Cookies & Similar Technologies
Our Website uses cookies to keep your shopping cart active, remember user preferences, and analyze visitor traffic patterns. You can manage or disable cookies in your browser settings, though some store features may be limited.
6 Information Sharing & Third Parties
PureEra respects your privacy. We do not sell, rent, or trade your personal information. We only share limited data with delivery partners (couriers), payment gateways, and IT infrastructure service providers strictly required to fulfill services.
7 Data Security & Retention
We implement administrative, technical, and physical security controls (including SSL encryption and restricted system access) to safeguard your data. We retain personal information only for as long as necessary for order fulfillment, tax compliance, and business records.
8 Your Rights & Contact
You have the right to access, correct, or request deletion of your personal account data or opt out of promotional communications at any time.
For any privacy-related requests or questions, please reach out to:
Spark Tower, Andheri West, Mumbai, MH 400053
Email: support@pureera.co.in | Call: +91 98765 43210
Thank You For Trusting PureEra
We remain committed to protecting your privacy and handling your personal information responsibly, transparently, and securely.